Terms and Conditions

Last Updated: September 28, 2026

Rules and guidelines for using WebHostMega services

1. Acceptance of Terms

By accessing or using the services provided by WebHostMega ("Company," "we," "us," or "our"), including our website at webhostmega.com and all associated hosting services, you ("Customer," "User," or "you") agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, you must not use our services.

These Terms constitute a legally binding agreement between you and WebHostMega regarding your use of our web hosting, VPS, domain registration, and related services (collectively, the "Services").

2. Eligibility

To use our Services, you must:

• Be at least 18 years of age or the legal age of majority in your jurisdiction
• Have the legal capacity to enter into a binding contract
• Provide accurate, complete, and current information during registration
• Maintain and promptly update your account information to keep it accurate
• Not have been previously suspended or terminated from using our Services

By using our Services, you represent and warrant that you meet all of the above eligibility requirements.

3. Account Registration and Security

3.1 Account Creation

To access certain features of our Services, you must register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

3.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials, including your password
• All activities that occur under your account, whether authorized by you or not
• Notifying us immediately of any unauthorized access or use of your account
• Ensuring that your account information is accurate and up-to-date

We will not be liable for any loss or damage arising from your failure to comply with these security obligations.

3.3 Account Sharing

You may not share, transfer, or sell your account credentials to any third party. Each account is intended for use by a single customer or entity. Reseller accounts must be purchased under our designated reseller program.

4. Service Description

WebHostMega provides the following services:

5. Payments and Billing

5.1 Pricing and Fees

All prices are displayed in US Dollars (USD) unless otherwise stated. Prices are subject to change at any time without prior notice. However, pricing for existing active services will remain unchanged during the current billing cycle.

5.2 Payment Methods

We accept the following payment methods:

• Credit/Debit Cards (Visa, Mastercard)
• bKash (Bangladesh)
• Nagad (Bangladesh)
• Bank Transfer (Bangladesh)
• Other methods as displayed at checkout

5.3 Billing Cycle

Services are billed in advance on a monthly, quarterly, semi-annual, or annual basis depending on your selected billing cycle. Your billing cycle begins on the date of purchase and renews automatically on the same date each period unless cancelled.

5.4 Renewal and Auto-Renewal

All services are set to auto-renew by default. You will receive renewal notices via email before your service expires. You may disable auto-renewal through your client portal at any time. Failure to pay renewal fees by the due date will result in service suspension and eventual termination.

5.5 Late Payments

If payment is not received by the due date:

• Day 1 (Due Date): Service remains active; payment reminder sent
• Day 3: Second payment reminder sent
• Day 7: Service suspended; account access restricted
• Day 30: Service terminated; all data may be permanently deleted

5.6 Refund Policy

Read the separate Refund Policy page.

We offer a money-back guarantee for eligible services:

• Shared Hosting: 7-day money-back guarantee from the date of first purchase
• VPS Hosting: 48-hour money-back guarantee from the date of first purchase
• Domain Registration: Non-refundable once registered
• Add-ons: Non-refundable (SSL certificates, dedicated IPs, etc.)

Refunds are processed to the original payment method and may take 5-10 business days to reflect in your account. Setup fees and third-party costs are non-refundable.

6. Acceptable Use Policy (AUP)

Read the separate Acceptable Use Policy page.

6.1 Prohibited Content

You may not use our Services to host, store, or distribute any content that:

• Is illegal under Bangladeshi law or the laws of your jurisdiction
• Infringes on intellectual property rights (copyright, trademark, patent)
• Contains malware, viruses, trojans, ransomware, or other malicious code
• Promotes hate speech, discrimination, harassment, or violence against individuals or groups
• Contains child sexual abuse material (CSAM) or any sexually explicit content involving minors
• Is involved in phishing, fraud, identity theft, or financial scams
• Is used for spamming, bulk unsolicited email, or email spoofing
• Is used for DDoS attacks, hacking attempts, or network intrusion
• Is used for cryptocurrency mining without explicit written permission
• Violates the rights of privacy or publicity of any third party

6.2 Resource Usage

Shared hosting accounts are subject to resource limits as defined in your plan specifications. You may not:

• Exceed allocated CPU, RAM, I/O, or entry process limits consistently
• Use excessive bandwidth that impacts other users on the same server
• Run persistent background processes on shared hosting accounts
• Use file hosting or image hosting scripts for public file sharing
• Host file-sharing or torrent-related content

Accounts consistently exceeding resource limits may be required to upgrade to a higher plan or VPS service.

6.3 Email Usage

Email services may not be used for:

• Sending unsolicited bulk emails (spam) or emails to purchased email lists
• Sending emails with false or misleading header information
• Operating email relay services or open proxies
• Exceeding hourly/daily email sending limits as defined by your plan

Violation of email policies may result in immediate suspension of email services or full account termination.

7. Service Level Agreement (SLA)

7.1 Uptime Guarantee

We guarantee 99.9% network uptime for our hosting services, excluding scheduled maintenance. If we fail to meet this guarantee, you may be eligible for service credit as follows:

7.2 Exclusions

The SLA does not apply to:

• Scheduled maintenance windows (announced in advance)
• Issues caused by customer configurations, scripts, or applications
• Force majeure events (natural disasters, wars, government actions)
• DDoS attacks or other malicious activity targeting customer websites
• Third-party service failures (domain registrars, CDN providers, etc.)

8. Data Backup

While we perform regular automated backups of shared hosting accounts, we strongly recommend that you maintain your own backups. We are not responsible for:

• Data loss due to customer error, hacking, or malware
• Backup failures or data corruption in our backup systems
• Data loss on VPS accounts (customer is responsible for VPS backups)

Backup restoration from our systems is provided as a courtesy and may incur fees depending on the age and size of the backup requested.

9. Intellectual Property

All content, designs, logos, trademarks, and materials on our website and provided as part of our Services are the intellectual property of WebHostMega or its licensors. You may not copy, modify, distribute, or create derivative works from our materials without express written permission.

You retain ownership of all content you upload to our servers. By uploading content, you grant us a limited license to host, store, and transmit your content solely for the purpose of providing the Services.

10. Termination

10.1 Termination by Customer

You may cancel your account at any time through the client portal or by contacting support. Cancellation requests must be submitted at least 7 days before your next billing date to avoid being charged for the next cycle.

10.2 Termination by Company

We reserve the right to suspend or terminate your account immediately, without prior notice or liability, for:

• Violation of these Terms and Conditions
• Violation of our Acceptable Use Policy
• Non-payment of fees after the grace period
• Fraudulent or illegal activity
• Chargebacks or payment disputes without first contacting support
• Abuse of our staff or support team

10.3 Effect of Termination

Upon termination:

• Your access to the Services will be immediately revoked
• All data associated with your account may be permanently deleted
• You remain liable for all outstanding charges
• No refunds will be issued for terminated accounts except as per our refund policy

11. Limitation of Liability

To the maximum extent permitted by applicable law, WebHostMega and its directors, employees, partners, and affiliates shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Damages resulting from service interruptions, data loss, or security breaches
• Damages exceeding the total amount you paid to us in the 12 months preceding the claim

12. Indemnification

You agree to indemnify, defend, and hold harmless WebHostMega and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with:

• Your use of the Services
• Your violation of these Terms
• Your violation of any third-party rights, including intellectual property or privacy rights
• Any content you upload, host, or transmit using our Services

13. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Bangladesh, without regard to its conflict of law provisions. Any dispute arising from these Terms shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be subject to the exclusive jurisdiction of the courts in Dhaka, Bangladesh.

14. Changes to Terms

We reserve the right to modify or replace these Terms at any time. Material changes will be notified via email or through a prominent notice on our website at least 15 days before taking effect. Your continued use of the Services after changes constitutes acceptance of the revised Terms.

15. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

• Email: support@webhostmega.com
• Phone: +8801744223033
• Website: webhostmega.com