Technical or account help
Use your client account to open a support ticket. Include the affected domain, error message and steps to reproduce the issue.
Help Center
FIND THE RIGHT HELP
Start with the right support channel.
Share the details that help our team understand your request and guide you to the next step.
Choosing a service
Tell us about your website platform, audience and resource needs. Our team can help you compare the available plans.
Moving a website
Review your current setup and migration requirements with our team before transferring files or changing DNS.
Find the right help for your hosting, domain and billing questions.
Manage your services
Sign in to the Client Area to review your services, invoices and support tickets. Use the account associated with your order.
Technical support
For website errors, email problems or hosting access issues, open a support ticket from your Client Area. Include your domain, the affected service, when the problem started and the exact error message. Add a screenshot with private information removed.
Domains and DNS
For domain registration, renewal, transfer or DNS questions, include the domain name and describe the change you need. DNS changes may take time to appear across different networks.
Billing and renewals
Include your invoice or service reference when asking about billing. Check the current renewal date and amount in your Client Area before making a payment.
Keep your account safe
Never include your password, private key or full payment-card details in a public message. Contact support from your authenticated account for sensitive account changes.